Company:
Staff Perm
Location: Richardson
Closing Date: 04/06/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
HVAC Technical Support
This position provides moderately complex technical troubleshooting assistance on Residential HVAC products through a Call Center to HVAC dealers, Contractors and Field Sales personnel. The ideal candidate would be a HVAC Service technician with solid computer and support skills that is interested in moving from the field to an office environment. Strong computer skills is required.
LOCATION: Richardson, TX 75080
SCHEDULE : 8AM - 5PM
PAY RANGE: $35hr
BENEFITS: Healthcare, Dental, Vision, Term Life, Short Term Disability etc.
Duties include, but are not limited to:
Provides troubleshooting and installation assistance of residential & HVAC equipment
Diagnose issues with refrigeration circuits, components and controls to guide caller to the appropriate resolution
Provide technical documentation to Contractors, Engineers, and Lennox personnel
Guide the caller to the appropriate field personnel if first-hand attention is required
Document the call information into the call-tracking database in the event additional follow-up is required
Identifies and helps implement process improvements
QUALIFICATIONS
High school diploma or equivalent experience required.
3 to 10 years experience in the HVAC industry.
Entry level technical consulting role, but typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
Strong knowledge and experience in the installation and service of HVAC/R equipment.
Good verbal and written communication skills, customer service skills, analytical ability, and troubleshooting skills.
Ability to handle and prioritize multiple technical requests.
Proficient in Microsoft Office Suite.
Experience with SAP preferred.
About Staff Perm
Staff Perm is an Award Winning and Certified Small Business Enterprise utilizing a staff with over 20 years of staffing and placement experience to simplify the employee recruitment process.
This position provides moderately complex technical troubleshooting assistance on Residential HVAC products through a Call Center to HVAC dealers, Contractors and Field Sales personnel. The ideal candidate would be a HVAC Service technician with solid computer and support skills that is interested in moving from the field to an office environment. Strong computer skills is required.
LOCATION: Richardson, TX 75080
SCHEDULE : 8AM - 5PM
PAY RANGE: $35hr
BENEFITS: Healthcare, Dental, Vision, Term Life, Short Term Disability etc.
Duties include, but are not limited to:
Provides troubleshooting and installation assistance of residential & HVAC equipment
Diagnose issues with refrigeration circuits, components and controls to guide caller to the appropriate resolution
Provide technical documentation to Contractors, Engineers, and Lennox personnel
Guide the caller to the appropriate field personnel if first-hand attention is required
Document the call information into the call-tracking database in the event additional follow-up is required
Identifies and helps implement process improvements
QUALIFICATIONS
High school diploma or equivalent experience required.
3 to 10 years experience in the HVAC industry.
Entry level technical consulting role, but typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
Strong knowledge and experience in the installation and service of HVAC/R equipment.
Good verbal and written communication skills, customer service skills, analytical ability, and troubleshooting skills.
Ability to handle and prioritize multiple technical requests.
Proficient in Microsoft Office Suite.
Experience with SAP preferred.
About Staff Perm
Staff Perm is an Award Winning and Certified Small Business Enterprise utilizing a staff with over 20 years of staffing and placement experience to simplify the employee recruitment process.
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