Company:
Vision Technologies, Inc
Location: Durham
Closing Date: 04/06/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
We are currently seeking a Desktop Support Technician that will be a critical member of a U.S.-based global systems integrator providing technology solutions and services for commercial and government clients. This is a full-time permanent role supporting our program in Durham, NC.
This is a professional and technical position responsible for desktop, laptop, printer and video conference installation, set-up, patch installation, software upgrade support, and troubleshooting /diagnosing reported end-user hardware and software problems. Employees in this classification are responsible for planning, evaluating and implementing approved system changes and upgrades and providing tier 2 and 3 support for hardware and software problem resolution.
Responsibilities:
Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORDComputers can be connected to a production network, isolated lab network, or stand-alone
Operating systems range from Windows 95, 98, NT, Windows 2000, Windows XP, Windows 7, and Windows 10 desktop / laptop / virtual workstation systems as well as support of local and network printers
Schedules repairs, installs, and configures workstations with approved image and additional software as approved/required
Installs after-market hardware to support user equipment functionality as needed
Moves IT systems and peripherals for office relocations
Sets up, initiates, and shutdowns video conferences between two or more sites
Follows approved standard operating procedures and meets all service level agreements
Maintains and submits updates to asset management for all equipment maintained
Updates the ticket tracking system as required
Has knowledge of commonly-used concepts, practices, and procedures within a particular fieldfamiliarity with Video Conference systems setup and preparation is desirable
Relies on instructions and pre-established guidelines to perform the functions of the job
Works under supervision. Reports to a team leader or manager
May be required periodically to work outside of scheduled work hours
May be required to work at alternate locations
Qualifications:
2+ years of experience in a production networked environment supporting MDT imaging, Microsoft Office 365, Microsoft Windows XP, Windows 7 and Windows 10 workstations, network, and locally attached printers / plotters
Experience with the customer’s installed product base – preferred
Knowledge, Skills, and Abilities
May need to install third party vendor hardware to support user equipment functionality
Demonstrate familiarity with Video Conference systems setup and preparation is desirable
Provide a hands-on customer service approach
Troubleshoot computers, peripherals and telephone equipment
Good verbal and written communications skills
Organized and self-motivated
Manage multiple priorities
Productive working independently or as part of a team
Must enjoy working with end users and must work well with other IT team members and department managers
Proficient in use of MS Office products (e.g., Word, Excel) and operating systems (Windows, Linux, Unix, iOS, Android)
Education / Certifications
An Associate or Bachelor’s degree an accredited college or university with major course work in information management, computer science or another related fieldequivalent education and work experience in desktop systems support may substitute
A+, MCDST, and other Microsoft certifications - highly desired
Work Authorization
Will be required to obtain a Public Trust clearance
Background & Drug Screening Conditions
Must pass a criminal background investigation
Must pass a 4-panel Drug Test
Additional Perks/Benefits
Paid Time Off & Holidays
401K with Company Matching
Tuition & Training Reimbursement
Birthday off with pay
Leadership Development Training
Company Overview:
Vision Technologies, a national and global systems integrator, provides IT services and solutions for commercial and federal clients. Our seasoned staff has keen insight into trends and emerging technologies that are changing the way we work, communicate, and protect our society. We offer design, installation, support and project management for Distributed Antenna Systems, Passive Optical Networking, voice/data, wireless systems, security, audiovisual, and video teleconferencing delivering powerful IP-centric, integrated solutions that get results.
Vision Technologies is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individual’s race, color, religion, age, gender, sexual orientation, veteran status, national origin, or disability.
We are currently seeking a Desktop Support Technician that will be a critical member of a U.S.-based global systems integrator providing technology solutions and services for commercial and government clients. This is a full-time permanent role supporting our program in Durham, NC.
This is a professional and technical position responsible for desktop, laptop, printer and video conference installation, set-up, patch installation, software upgrade support, and troubleshooting /diagnosing reported end-user hardware and software problems. Employees in this classification are responsible for planning, evaluating and implementing approved system changes and upgrades and providing tier 2 and 3 support for hardware and software problem resolution.
Responsibilities:
Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORDComputers can be connected to a production network, isolated lab network, or stand-alone
Operating systems range from Windows 95, 98, NT, Windows 2000, Windows XP, Windows 7, and Windows 10 desktop / laptop / virtual workstation systems as well as support of local and network printers
Schedules repairs, installs, and configures workstations with approved image and additional software as approved/required
Installs after-market hardware to support user equipment functionality as needed
Moves IT systems and peripherals for office relocations
Sets up, initiates, and shutdowns video conferences between two or more sites
Follows approved standard operating procedures and meets all service level agreements
Maintains and submits updates to asset management for all equipment maintained
Updates the ticket tracking system as required
Has knowledge of commonly-used concepts, practices, and procedures within a particular fieldfamiliarity with Video Conference systems setup and preparation is desirable
Relies on instructions and pre-established guidelines to perform the functions of the job
Works under supervision. Reports to a team leader or manager
May be required periodically to work outside of scheduled work hours
May be required to work at alternate locations
Qualifications:
2+ years of experience in a production networked environment supporting MDT imaging, Microsoft Office 365, Microsoft Windows XP, Windows 7 and Windows 10 workstations, network, and locally attached printers / plotters
Experience with the customer’s installed product base – preferred
Knowledge, Skills, and Abilities
May need to install third party vendor hardware to support user equipment functionality
Demonstrate familiarity with Video Conference systems setup and preparation is desirable
Provide a hands-on customer service approach
Troubleshoot computers, peripherals and telephone equipment
Good verbal and written communications skills
Organized and self-motivated
Manage multiple priorities
Productive working independently or as part of a team
Must enjoy working with end users and must work well with other IT team members and department managers
Proficient in use of MS Office products (e.g., Word, Excel) and operating systems (Windows, Linux, Unix, iOS, Android)
Education / Certifications
An Associate or Bachelor’s degree an accredited college or university with major course work in information management, computer science or another related fieldequivalent education and work experience in desktop systems support may substitute
A+, MCDST, and other Microsoft certifications - highly desired
Work Authorization
Will be required to obtain a Public Trust clearance
Background & Drug Screening Conditions
Must pass a criminal background investigation
Must pass a 4-panel Drug Test
Additional Perks/Benefits
Paid Time Off & Holidays
401K with Company Matching
Tuition & Training Reimbursement
Birthday off with pay
Leadership Development Training
Company Overview:
Vision Technologies, a national and global systems integrator, provides IT services and solutions for commercial and federal clients. Our seasoned staff has keen insight into trends and emerging technologies that are changing the way we work, communicate, and protect our society. We offer design, installation, support and project management for Distributed Antenna Systems, Passive Optical Networking, voice/data, wireless systems, security, audiovisual, and video teleconferencing delivering powerful IP-centric, integrated solutions that get results.
Vision Technologies is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individual’s race, color, religion, age, gender, sexual orientation, veteran status, national origin, or disability.
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