Company:
AVI-SPL
Location: Mountain View
Closing Date: 05/06/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Description:
WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate?experiences,?create new value, and enable?organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU’LL DO
The Experience Studio Lab Technician role is a very unique. First, and foremost we take care of the lab test environment. This test environment is used to test the deployment of new exhibits and features to existing exhibits before they are deployed to a production environment. These exhibits range from google products to proprietary show control systems developed by the Experience Studio Engineering team.
In addition to maintaining and testing, the Lab Technicians are level 3 support for the production centers. If the Site Techs or Technical service managers escalate an issue or request, the Lab Technicians will diagnose and resolve the issue or escalate to the Technical Integration Leads or Engineering teams respectfully.
Lab Technicians need to have a full understanding of many different technologies/disciplines to provide the best possible support for both the production centers and lab space. Lab Technicians need to understand every little detail pertaining to how a center or lab is structured in order to quickly diagnose and resolve potential issues. This includes, but not limited to, hardware (both AV equipment and OS driven machines), networking (usually OSI layers 1-3), scripting support (our exhibit machines are deployed / maintained via scripts), python and javascript support (our exhibits are primarily JS and python based).
Skill Priorities:
Linux Troubleshooting, Familiarity and working with terminals.(Bash)
Familiarity with Web Development, (Python and javascript).
Have experience with hardware/cabling/integration
Experience with switches/routers networking concepts and fundamentals
Nice to have:
Experience with AV hardware (Crestron, Qsys, Lighting, Paradigm, Mosaic, Photoshop, Picturall )
How web apps work (Browsers, cloud hosted webservers)
How web apps are deployed (GCP, AWS
How machines are provisioned (Debian, OSX)
Infrastructure Operations Support (Google Cloud)
Google Cloud
Oversee/track configuration changes (like adding IP addresses to whitelists)
General SysAdmin tasks
Respond to outages / monitoring
GCE (Cloud Virtual Machines)
Enforcer
Standardize configuration
Perform administration and maintenance tasks
Adding/removing users, assisting with dealing with Ganpati group access requirements
Aiding with rotating expiring SSL certs
Pro-active maintenance across all GCP environments (including lesser used ones like nightly)
Ganeti - Helping manage services and provide automation for:
Jenkins
BuildBot
Platform Support Enhancements
Build and maintain our own apt repository for our custom OS settings
Build and maintain our own brew repository for macOS
Set up and maintain Windows VM for control in each center
Software/Firmware version management
Stay up to date with where the industry is with software we use, proactively upgrade when security issues are found
Qualify new software/firmware updates in the lab.
AV Hardware
Picturall
Q-Sys
NVX
Crestron
Operating Systems
Debian
macOS
Android
Platform Dependencies
Chrome
Keynote
Python
Java
Salt
RabbitMQ
Oversee/track firmware updates in the Centers to ensure things are on the same version.
Testing Support
Testing Software From ENG for Regression and UAT
Testing New and Old Hardware with requirements for Exhibits
Testing new OS Requirements for Linux
Deployment Support
Deploying New Hardware
Deploying New Software to Live centers after testing
Technical Support
Help to resolve any issues with 3rd party developers working with the a Custom Web environment
Assist the QA/Interactives team with their needs
Escalations
Respond to escalations from Level 1 and 2 Escalations
Primary POC for Infrastructure outages
WHY YOU’LL LIKE WORKING HERE
Medical benefits, including vision and dental
Paid holidays, sick days, and personal days
Enjoyable and dynamic company culture
Training and professional development opportunities
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate?experiences,?create new value, and enable?organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU’LL DO
The Experience Studio Lab Technician role is a very unique. First, and foremost we take care of the lab test environment. This test environment is used to test the deployment of new exhibits and features to existing exhibits before they are deployed to a production environment. These exhibits range from google products to proprietary show control systems developed by the Experience Studio Engineering team.
In addition to maintaining and testing, the Lab Technicians are level 3 support for the production centers. If the Site Techs or Technical service managers escalate an issue or request, the Lab Technicians will diagnose and resolve the issue or escalate to the Technical Integration Leads or Engineering teams respectfully.
Lab Technicians need to have a full understanding of many different technologies/disciplines to provide the best possible support for both the production centers and lab space. Lab Technicians need to understand every little detail pertaining to how a center or lab is structured in order to quickly diagnose and resolve potential issues. This includes, but not limited to, hardware (both AV equipment and OS driven machines), networking (usually OSI layers 1-3), scripting support (our exhibit machines are deployed / maintained via scripts), python and javascript support (our exhibits are primarily JS and python based).
Skill Priorities:
Linux Troubleshooting, Familiarity and working with terminals.(Bash)
Familiarity with Web Development, (Python and javascript).
Have experience with hardware/cabling/integration
Experience with switches/routers networking concepts and fundamentals
Nice to have:
Experience with AV hardware (Crestron, Qsys, Lighting, Paradigm, Mosaic, Photoshop, Picturall )
How web apps work (Browsers, cloud hosted webservers)
How web apps are deployed (GCP, AWS
How machines are provisioned (Debian, OSX)
Infrastructure Operations Support (Google Cloud)
Google Cloud
Oversee/track configuration changes (like adding IP addresses to whitelists)
General SysAdmin tasks
Respond to outages / monitoring
GCE (Cloud Virtual Machines)
Enforcer
Standardize configuration
Perform administration and maintenance tasks
Adding/removing users, assisting with dealing with Ganpati group access requirements
Aiding with rotating expiring SSL certs
Pro-active maintenance across all GCP environments (including lesser used ones like nightly)
Ganeti - Helping manage services and provide automation for:
Jenkins
BuildBot
Platform Support Enhancements
Build and maintain our own apt repository for our custom OS settings
Build and maintain our own brew repository for macOS
Set up and maintain Windows VM for control in each center
Software/Firmware version management
Stay up to date with where the industry is with software we use, proactively upgrade when security issues are found
Qualify new software/firmware updates in the lab.
AV Hardware
Picturall
Q-Sys
NVX
Crestron
Operating Systems
Debian
macOS
Android
Platform Dependencies
Chrome
Keynote
Python
Java
Salt
RabbitMQ
Oversee/track firmware updates in the Centers to ensure things are on the same version.
Testing Support
Testing Software From ENG for Regression and UAT
Testing New and Old Hardware with requirements for Exhibits
Testing new OS Requirements for Linux
Deployment Support
Deploying New Hardware
Deploying New Software to Live centers after testing
Technical Support
Help to resolve any issues with 3rd party developers working with the a Custom Web environment
Assist the QA/Interactives team with their needs
Escalations
Respond to escalations from Level 1 and 2 Escalations
Primary POC for Infrastructure outages
WHY YOU’LL LIKE WORKING HERE
Medical benefits, including vision and dental
Paid holidays, sick days, and personal days
Enjoyable and dynamic company culture
Training and professional development opportunities
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
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