Company:
Allied Universal
Location: Conshohocken
Closing Date: 16/06/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description:
The IT Support Desk Technical Specialist provides technical support and training with software and hardware to internal end-user Allied Universal® employees primarily through in-bound phone calls.
RESPONSIBILITIES:
Provide assistance to internal customers on software and hardware issues and questions
Configure and maintain hardware including computers, notebooks, printers, etc.
Provide a positive, friendly and helpful demeanor toward internal clients
Provide training and documentation for Allied Universal standard and custom applications
Assist with various projects and support as assigned
Maintain network security, user account creation/administration
Assist network operations in maintaining network connectivity
On-call rotation with the other members of the department
QUALIFICATIONS:
High School diploma or equivalent
Exceptional customer service, communication and problem solving skills
Experience troubleshooting:Operating systems (Windows 2007/2008/2010)
Custom Applications (ERP and CRM)
Familiarity with data communications equipment and software
Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
Occasional travel is required
Ability to lift and carry computer equipment to 45 lbs.
PREFERRED QUALIFICATIONS:
Bachelor's Degree
At least one year of prior Help Desk experience
Active Directory knowledge and experience
Comp TIA A+, MCP, MCSE, MCSA, MOS (Microsoft Office Specialist), HDI certifications
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k), subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing:
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: .
Requisition ID:
(phone number removed)
Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description:
The IT Support Desk Technical Specialist provides technical support and training with software and hardware to internal end-user Allied Universal® employees primarily through in-bound phone calls.
RESPONSIBILITIES:
Provide assistance to internal customers on software and hardware issues and questions
Configure and maintain hardware including computers, notebooks, printers, etc.
Provide a positive, friendly and helpful demeanor toward internal clients
Provide training and documentation for Allied Universal standard and custom applications
Assist with various projects and support as assigned
Maintain network security, user account creation/administration
Assist network operations in maintaining network connectivity
On-call rotation with the other members of the department
QUALIFICATIONS:
High School diploma or equivalent
Exceptional customer service, communication and problem solving skills
Experience troubleshooting:Operating systems (Windows 2007/2008/2010)
Custom Applications (ERP and CRM)
Familiarity with data communications equipment and software
Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
Occasional travel is required
Ability to lift and carry computer equipment to 45 lbs.
PREFERRED QUALIFICATIONS:
Bachelor's Degree
At least one year of prior Help Desk experience
Active Directory knowledge and experience
Comp TIA A+, MCP, MCSE, MCSA, MOS (Microsoft Office Specialist), HDI certifications
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k), subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing:
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: .
Requisition ID:
(phone number removed)
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